3.
A laptop computer purchased at the ACME Tech website can be returned
.
a.
at any time
c.
within 14 days of purchase
b.
within 30 days of purchase
d.
without authorization
4.
When ACME Tech receives a returned product,
.
a.
it provides an authorization number
c.
it inspects the item carefully
b.
it charges an additional fee
d.
it pays for the shipping charge
PRACTICAL SPEAKING
A
Marcos is discussing his purchase with his sister, Carla. Listen and read the conversation.
Marcos:
My new speakers are not working. I need to return them.
Carla:
Can you do that? I thought you bought them more than a month ago.
Marcos:
You’re right, but these speakers clearly don’t work. I’m going to call
and see if I can return them even though it’s been more than 30 days.
Carla:
If they don’t want to give you a full refund, try asking for a store credit.
You can use the credit to buy something else.
Marcos:
That’s a good idea. I’ll do that.
Carla:
Good luck! Let me know what happens.
B
PAIRS
Practice the conversation.
C
PAIRS
Look at the return policy again. Role play a similar conversation.
Return an item you’re not happy with. Talk about the options.
PRACTICAL LISTENING
Listen to the public service announcement from the Federal Trade Commission (FTC).
Complete the sentences with the words from the box.
arrive four keep track return reviews shipped
1.
The FTC wants consumers to know about
steps
that will help them avoid a bad online shopping experience.
2.
When thinking about making an online purchase, look for
of online vendors by using a search engine.
3.
Before making an online order, make sure you understand the
refund and
policies completely.
4.
You should know when your order will be
and how long it will take to
.
5.
It is a good idea to
of your online
purchases by keeping printouts of your order.
PAIRS
Read the part of the return policy about “consumables” again. Why do you think
ACME Tech will not accept a returned consumable if its package has been opened?
Is the policy reasonable? Why or why not?
WHAT DO YOU THINK?
UNIT 8
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