Business letters of all kinds follow a
business letter format
, which
includes the sender’s address, the recipient’s (receiver’s) address, the
date, a subject line (often an account or invoice number), a salutation,
the body (text) of the letter, and a closing with the sender’s signature
and typed name.
Writing Tip
B
Read the Writing Tip. Then read the letter again. Label the
recipient address
,
the
body
, and the
signature
.
C
Read and complete the letter organizer Alina used to plan her letter.
Paragraph 1: Description and history of purchase/service
Bought nutrition analysis software on April 20 from
Nutrition for Life website
Received it on
Technician helped install it on
Paragraph 2: Description of the problem
Product is not the same as advertised
Example: food
is incomplete—
have to enter many common food items myself
Paragraph 3: Action required/evidence enclosed
Want full
Enclosing
Paragraph 4: Thanks and contact information
Can contact me at the hospital address or call
me directly
BEFORE YOU WRITE
A
PAIRS
Think of something you bought or a service you received that you
were not happy about. Tell your partner what the problem was.
B
You’re going to write a letter of complaint about the product or service you
described in Exercise A. Complete a letter organizer to plan your writing
on a separate piece of paper.
WRITE
Review the Model and the Writing Tip. Use the ideas from your letter organizer
to write your letter of complaint.
UNIT 9
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