LESSON
Read a return policy
PRACTICAL SKILLS
GET READY
Alina buys a DVD online, but she needs to return it. When was the last time
you returned something to a store?
PRACTICAL READING
A
Read the return policy. What kind of a store is Alina’s DVD from?
a.
an entertainment store
b.
an electronics store
c.
a department store
PennyMart
Return Policy
You can return PennyMart merchandise either by mail or to a store. You can return
most items within 90 days. Look at the chart for exceptions to this rule and for
instructions on returning certain items.
All items must be returned in the original packaging. A receipt is required for all items.
Type of Purchase
Return Policy
Books
Must be returned in new, unread condition.
Clothing, including footwear
Unworn, with the sales tags attached.
Electronics, including cameras,
computers, computer software, GPS,
electronic readers, video players
Must be returned within 15 days of purchase.
Gift cards
Not returnable.
Music and movies (DVDs and CDs)
Must be returned within 15 days of purchase.
Return unopened only.
Plants
Do not return by mail. Please call Customer
Service for assistance at 1-800-555-9876.
Home | Kids | Womens | Mens | About
B
Read the return policy again. Circle the correct words.
1.
Customers have
15 / 90
days to return most items.
2.
Electronics / Plants
must be returned within a shorter period of time.
3.
A
sales tag / receipt
must be included with all returns.
4.
Customers may not return
gift cards / plants
.
5.
Books / Movies
must be unopened.
6.
Customers can’t return clothing that is
worn / opened
.
7.
Customers may not return
plants / books
by mail.
6
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UNIT 9
