LESSON
LISTENING AND SPEAKING
Call to change an appointment
8
GET READY TO WATCH
A patient is calling Biata to change his appointment.
What are some common reasons for changing an
appointment?
WATCH
Watch the video. Circle the correct answers.
1.
When does the patient want to come in?
a.
tomorrow
b.
later this week
c.
early next week
2.
What does the patient ask Biata?
a.
How long until the next opening?
b.
How long does the appointment last?
c.
How long does it take to get there?
3.
Why does the patient need to come early for the appointment?
a.
to fill out some forms
b.
to meet the doctor
c.
to get an insurance card
CONVERSATION
A
Watch part of the video.
Complete the conversation.
Biata:
Hello, Park View Hospital, Pre-op. Can I help you?
Patient:
Yes. This is Brian Lee. I have an appointment
, but I can’t make it.
Biata:
Brian Lee. . . . Yes, I see it. A consultation with
Dr. Bronson. Do you want to reschedule?
Patient:
Yes, I do. Can I come in early next
?
Biata:
Let’s see. . . . Yes. How about Tuesday at 10
A
.
M
.?
Patient:
Oh. I can’t make it on Tuesday
.
But I’m free in the afternoon. . . .
Biata:
OK. . . . Tuesday afternoon? We have an opening at 3 o’clock.
Patient:
Yes, that’s fine.
B
Listen and repeat.
C
PAIRS
Practice the conversation. Use your own names.
D
PAIRS
Make similar conversations. Use other days and times.
GROUPS OF 3
Some offices charge patients a fee for rescheduling less than 24 hours
before an appointment. Do you think this is fair?
WHAT DO YOU THINK?
The most common vowel sound
in English is the short, unclear
vowel /
ə
/. We use /
ə
/ in many
unstressed syllables and short
unstressed words.
Listen and repeat.
a
n
a
ppointm
e
nt
I have
a
n
a
ppointm
e
nt t
o
morrow.
o
’clock
We have
a
n op
e
ning
a
t 3
o
’clock.
Pronunciation Note
86
UNIT 6
