LESSON
LISTENING AND SPEAKING
1
Complain about a bill
GET READY TO WATCH
Diana is talking to the cable company about a
problem with her bill. Have you ever had to call
Customer Service about a problem with a bill?
What happened?
WATCH
Watch the video. Answer the questions.
1.
What did the cable company charge Diana $15 for?
2.
How long was the service offered for free?
3.
Why is Diana not happy about the charge?
4.
Why isn’t the cable company going to send a new bill?
5.
How much can Diana deduct from this month’s bill?
CONVERSATION
A
Watch part of the video. Complete the conversation.
Raymond:
How can I help you today, Ms. Wu?
Diana:
I was charged 15 extra dollars for something, and I don’t understand why.
It says “Zenith”?
Raymond:
Oh, that’s our new
movie channel. On Zenith you can see
dozens of the newest releases every month.
Diana:
I didn’t order that.
Raymond:
You were given a one-month free
subscription.
Diana:
But it’s not free. You charged me $15.
Raymond:
Yes, the one-month trial period ended in March.
Diana:
And then it was added to my bill without my
?
B
PAIRS
Practice the conversation. Use your own names.
C
PAIRS
Practice the conversation again. Make similar
conversations. Talk about a service you were charged for
but didn’t order.
PAIRS
The customer service representative offers to extend the free trial period.
Why do you think Diana doesn’t accept the offer? Do you think these kinds
of offers are good or bad for consumers?
WHAT DO YOU THINK?
We stress the second syllable of
numbers ending in
-teen
when we
say the number by itself: thir
teen
.
Stress often moves to the first
syllable when another word follows:
thir
teen
days
. We always stress the
first syllable of numbers ending in
-ty
:
thir
ty.
Listen and repeat.
fif
teen
fif
teen
dol
lars
thir
ty
thir
ty
days
Pronunciation Note
76
UNIT 6
