THE PASSIVE VOICE
Complete the letter of complaint, using the passive voice.
Subject:
Billing Error
Dear Mr. Andrews:
I am writing this email to follow up on the conversation I had with
Customer Service Agent Julie Patel, regarding my Oct. 1 cell phone bill.
I _______________ for using too many minutes, but I did not make or receive
the phone calls on the bill. On Oct. 3, I _______________ not to worry about
the charges. The agent said that TelCo would remove them. But the charges
_______________. I _______________ a new bill on Nov. 1st. It said the
charges were now overdue. I called again and _______________ a new bill
without the extra charges. At that time, I _______________ your name and
email address and told to follow up with you.
Thank you for your attention to this matter.
Diana Wu
was charged
1. charge
2. tell
3. not deduct
4. send
5. promise
6. give
ADJECTIVE CLAUSES
Read the paragraph. Underline the relative pronouns. Cross out the relative pronouns that can
be omitted.
Diana enjoys working at the business conference because she always meets
interesting people there. Last year she met a woman who started selling cookies out of
her house and ended up as the president of a large cookie company. One man that she
met was the CEO of a large corporation before he became a college professor. He had a
lot of knowledge that he was happy to share with everyone. Diana has met people who
come from the other side of the country to attend the conference. They come because
the information that they get at the conference is very valuable. Also, it’s good to meet
and share ideas with other people who work in your field. Diana isn’t a businessperson,
but she likes the people who she meets at the conference.
UNIT 6
GRAMMAR REVIEW
150
GRAMMAR REVIEW
