LESSON
LISTENING AND SPEAKING
Explain why I can’t achieve a goal
8
GET READY TO WATCH
Lena hasn’t finished the work Diana wanted her
to do, and Diana is not happy about it. Have you
ever had to deal with an unhappy customer?
What did you do?
WATCH
Watch the video. Answer the questions.
1.
What is Diana concerned about?
2.
What has Lena done already?
3.
What does she still need to do?
4.
What will Lena do if Marcos can’t finish the job tomorrow?
5.
What can Diana do on Thursday?
6.
What can Diana do if there are any last-minute emergencies?
CONVERSATION
A
Watch part of the video. Complete the conversation.
Diana:
Hi, Lena. Are you done with the projection system?
Lena:
I’m sorry, Diana. I can’t finish today.
Diana:
Oh, no. I want to be sure all of the technology is running
before the conference.
Lena:
I know you do. I promise I’ll finish it in
of time.
Diana:
There’s going to be a preliminary meeting in here on Friday.
Lena:
It will be ready. Marcos will help me.
B
PAIRS
Practice the conversation. Use your own names.
C
PAIRS
Practice the conversation again. Make similar conversations.
Talk about a job. Explain how the work will be ready on time.
PAIRS
Do you think Lena does a good job in dealing with an unhappy customer?
Why or why not? Imagine that Diana became angry about the unfinished job.
What should Lena do?
WHAT DO YOU THINK?
44
UNIT 3
